Help Center

Everything You Need to Know

Delivery

All orders are sent using UK Royal Mail signed-for services and a signature is required on receipt. We offer £7 UK postage (special delivery) and international postage is £18.

 

It is the customer's responsibility to ensure they are there to sign for the delivery of the goods and have supplied a correct and complete delivery address. Once the goods have passed to Royal Mail, Fi is not responsible for delays in delivery or damages.

 

Please note that customers are responsible for all duties and customs charges.

 

Currently delivery is only for the UK and Europe but if you would like to ship elsewhere please contact fi@fitilbury.com. Once a sale has been processed and payment has been received, we hope to post your purchase between 3-5 working days, using second class signed for delivery. You will be emailed to confirm twhen your item has been sent.

Packaging

Your jewellery will be packaged safely and securely in a jewellery giftbox and delivered in a secured parcel.

Returns

If for any reason you are not happy with your purchase simply return the goods, unworn, in their original condition and packaging. Please inform Fi of your intention to return goods in writing by email.

 

All goods must be returned within 14 days of delivery to receive an exchange or refund.

Any goods which have been specially commissioned, customised or personalised to order cannot be returned. 

 

Due to hygiene reasons, earrings cannot be returned.

 

The customer is responsible for arranging and paying for goods to be returned using a delivery service which ensures the item is tracked and insured during transit.

 

Refunds will be made using the same method as the original payment within 30 days.

Tailor-made Items

 

Tailor-made items are specially made to order and are non-refundable.

If you change your mind about ordering a tailor-made piece, please inform Fi of your cancellation in writing by email. The cancellation period is 7 days from the order date.